Frequently Asked Questions
1. What materials are used in your leather shoes?
Our leather shoes are crafted using only 100% genuine leather sourced from LWG (Leather Working Group) certified tanneries. We prioritize durability, comfort, and sustainability in our material selection.
2. How should I care for my leather shoes?
To maintain the quality and appearance of your leather shoes, we recommend regular cleaning with a soft brush or cloth, followed by conditioning with a leather conditioner. Avoid prolonged exposure to water and direct sunlight.
3. Are your leather shoes true to size?
Our shoes generally run true to size. We provide detailed size chart on our website to help you find the perfect fit. If you’re unsure, our customer service team is always available to assist with sizing queries.
4. Are your leather shoes ethically produced?
We are committed to ethical practices and we ensure fair labor conditions and environmental responsibility throughout our production process.
5. Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary depending on your location. Please check our website for more details or contact customer service for specific inquiries.
6. How can I track my order?
Once your order has been processed and shipped, you will receive a order ID and tracking number via email. You can use this number to track the status of your shipment on our website or the courier’s website.
7. What is your return policy?
We offer a hassle-free one-time return policy within 07 days from the date of purchase. Shoes must be unworn and in their original condition with all packaging and tags intact. Please refer to our website or contact customer service for detailed instructions on initiating a return. Return is not applicable on products bought on sale.
8. Are your shoes suitable for wide feet?
While our shoes are designed to fit most foot shapes, we do offer customization for accommodating more narrow/wider feet. Please refer to customization section for more information on fit and comfort.
9. How can I contact customer service?
You can reach our customer service team via email at hello@danzio.in. Our team is available during 9am to 6pm during all working days to assist with any questions or concerns you may have.
These FAQs are designed to provide quick answers to common queries about our leather shoe brand. For more detailed information, please visit our website or contact our customer service team directly.
